About Tech323

We are a managed IT provider based in Stephenville, Texas, serving small and mid-sized businesses across the surrounding counties. Our clients are companies that depend on their technology working but do not need — or want to pay for — a full-time IT department.

Our job is to make yours easier. Fixing what is broken is the obvious part. The rest of it is finding the places where technology is quietly costing your people time, and taking those away — so you can stop thinking about IT and get on with the work you actually do.

How we work

Small businesses rarely get a straight answer about technology. They get a proposal full of acronyms, an invoice that varies unpredictably, and a provider who is difficult to reach on the day something breaks.

We try to do the opposite of that:

• Say what things cost. Flat monthly rates for routine support, fixed fees for projects, and a written boundary between them.
• Fix causes, not tickets. The same problem recurring is a defect in our work, not an opportunity to bill again.
• Write it down. Your documentation, passwords, and diagrams belong to you. If you ever leave, you take them with you.
• Answer plainly. If something is a bad idea, we will say so. If it is outside what we do, we will tell you who to call.

Where the name comes from

The mark is an ichthys — the fish outline early Christians used to identify one another — and the 3:23 inside it is Colossians 3:23.

Whatever you do, work heartily, as for the Lord and not for men.
— Colossians 3:23 (ESV)

We are not going to preach at you, and we will never ask what you believe. It is in the name because it sets a standard we can be held to: the quality of the work does not depend on whether anyone is watching, whether the client is big enough to matter, or whether the problem is an interesting one.

In practice that looks ordinary.

• Writing the fix down, even when nobody is going to read it
• Telling you when the cheaper option would serve you just as well
• Saying "that one was our fault" out loud, in plain words
• Doing the job at 4:45 on a Friday the same way we would at 9:00 on a Monday

Hold us to it. If we ever fall short of that, say so — we would rather hear it from you than lose you quietly.

Where we came from

Tech323 was formed in 2017 from two existing small IT shops that had each spent years building their own client base before joining forces. BrainLinq IT Consulting had been started in 2005, and Christian Brothers Consulting around that same time. When the two merged, they combined more than a decade of hands-on local experience and took the Tech323 name.

The short version: the sign is newer than the work behind it. The name dates from 2017; the experience behind it goes back more than twenty years.

Certifications and partnerships

Certifications are not the whole picture — plenty of good technicians hold none, and plenty of bad ones hold many — but you are entitled to know what is behind the advice you are paying for.

• CompTIA A+, Network+, and Security+
• Microsoft certified, including Microsoft 365 administration

We hold direct partner relationships with Microsoft,Dell, Ubiquiti,Pax8, and Huntress. That means hardware and licensing at partner pricing, and a real escalation path when a vendor is the problem rather than you.

In April 2019 Tech323 took second place in the Entrepreneurs of Erath County business plan competition.

Who we serve

Most of our clients run between five and a hundred users — professional services firms, medical and dental practices, contractors, nonprofits, and light manufacturing. If you are smaller than that, a full managed agreement is probably more than you need, and we will tell you so rather than sell it to you.

Where we work

We are in Stephenville, and we drive. Onsite coverage runs roughly forty-five miles in every direction — north to Weatherford and Mineral Wells, east to Granbury and Glen Rose, south to Hamilton and Hico, and west to Comanche and Eastland. Remote support reaches anywhere.

Towns we regularly work in:

Stephenville · Dublin · Bluff Dale · Hico · Tolar · De Leon · Lipan · Gordon · Santo · Glen Rose · Gorman · Granbury · Strawn · Comanche · Ranger · Hamilton · Eastland · Cresson · Mineral Wells · Weatherford

That covers Erath, Hood, Comanche, Eastland, Palo Pinto, Parker, Somervell, Hamilton, and Bosque counties. If you are just outside that circle, ask anyway — for the right fit we will make the drive.

Business hours are Mon–Fri, 8:00am – 5:00pm CT.

Getting started

The first step is a thirty-minute conversation — what you have, what keeps breaking, what you are planning. If it makes sense to keep talking, we do a written assessment of your environment that is yours to keep whether or not you hire us.